Web Hosting & Support
Hosting
We provide a wide variety of hosting solutions tailored to each customer's specific needs. We provide industrial strength reliability and availability.
Here is a sampling of our standard hosting features for all sites, many of which you won't find at your bargain ISP:
- Safe and secure surroundings in a controlled environment
- Data mirroring, backup, and archival
- Battery and diesel generator backup power
- Layered application services with full redundancy
- Hardware and software firewall security
- Multiple high speed circuits from different ISPs
- 24 x 7 monitoring and response
- Highly trained staff on site
- Daily, monthly, and near real-time reporting
Most of our small to mid-sized clients host their web sites at our state-of-the-art co-location facility, which offers the technical environment - hardware, security, monitoring and back-up services - necessary in today’s complex web environment.
Customer Care:
- Fast - one-day setup in most cases
- Easy - initial training is 1-2 hours
- Flexible - customize as little or as much as you choose
- Input requests via any web form or e-mail (including attachments)
- Review status or add input at any time
- Maintains full correspondence history for each ticket
- Administration can be handled in house or out-sourced
Server Administration
For those who require additional IT support, we can provide knowledgeable support staff to configure, monitor and troubleshoot your hardware remotely. Our staff has cross platform expertise in various flavors of Unix, including Solaris, Linux, and BSD, along with Microsoft NT and Windows 2000 Server.
Support
We track customer inquiries using AthenaRMS, a web-based request management system developed at Media Net Link. Additionally, we train Media Net Link support staff to act on our clients' behalf to answer or refer inquiries as appropriate. Issues and requests can be entered via e-mail or any web form. AthenaRMS can also be deployed as a backend database for call center applications.